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Club Soccer Jersey  

Help & Contact

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Frequently asked questions:

  • How to choose my size?

     

    How to choose my size?

     

    All jerseys we sell on the site is Euro Size, If you can not sure what size you wear, You can check our Size Guide.

     

  • Leaving Feedback

     Leaving Feedback

     

    When you received your order you can mark your order as  and order status is Completed, You can go to  My Account > All orders Write a reviews

     

    Tips:

    1. Write  a items review with more than 10 words , you will have a chance to get our $3 coupon cash reward.  

    2. Write  a items review with pictures, you will have a chance to get our $10 coupon cash reward. 

    3. Uploda a video review in 3 minutes with Youtube Link, you will have a chance to get our $20 coupon cash reward if it is over 300 views. when video is more than 1000 views , You can get our another $20 coupon cash reward. 

     

  • Free Shipping?

      

     

    It is free shipping world-wide via AIRMAIL (HK Post), and America, Canada,most country of West Europe & Oceania are free shipping via EMS.

  • When can I expect my order?

     

    After we confirm payment of your order,

     

    Handling time: 2-7 working days, Order over 15 items with customized might takes a little longer

     

    Transit time: You may expect to receive your jersey within 5 -15 business days, it depend on which shipment methods you use.

  • Which payment options we provided?

     

     

    Credit Cards accepted:  a. Visa    b. MasterCard   c. JCB

     

    Western Union, Moneygram & Bank Transfer, Please email us service@elmontyouthsoccer.com or send message to get our payment informations, we can offer you 5% off . 

  • Need Faster shipment?

     

     

    We can provide DHL or Fedex for faster shipment, but there will be additional charge . 

    If you have chosen the urgent delivery service, normally you can get the package within 3-7 business days after we ship out your package. 

  • How can I know my payment is received or not?

     

     

    We will send you a confirm email once your payment is received, or you can check your order by My Account >  All Orders

     

  • Wish Deal

     

    1.Everyday there are several items for members to vote, the most popular eight items will be the next day’s daily deal with 50% off.

    2.Members can add three items from our site into daily deal list to vote.

    3.In the beginning, there are eight products from our site, and the rest products are added by members, the daily deal list will have at most 20 items.

    4.You can only vote one time for the items you like a day.

    5.It is free shipping to America, West Europe & Oceania for all daily deals item, treated the same as other items.

     
  • Why my credit card payment was failed ?

     

    Reason of credit card payment failed .

     

    Incorrect  Card Information 

    1.Make sure you use a JCB,Master or Visa Credit Card. 

    2.Make sure you  enter a  right credit card number, Shipping address should same as billing address . 

     

     
    The bank refused  / Transaction declined by the bank. /Declined by issueing bank
     
    Please called your bank and asked them about that . Cause as we known , some bank might refuse to transfer payment to China Bank Account . 
     
     
     
     
    Not sufficient funds
     
    Please made sure your account have enough money for the order,our site accept US Dollars only.  Your bank might charge you Internaitonal exchange rate, so please made sure your account have more money than your order total .   
     
     
     
     
    Note: 
    We have 2 Credit Card payment channel, If the Channel 1 do not work , You an try Channel 2, Please try several times,sometimes it will work after several  try.
  • Why I pay more for my orders?

     

    We are in different country &  Our site accept US dollars only,your bank might charge you Internaitonal exchange rate, so please made sure your account have more money than your order total .   

  • Can I change my order after I have submitted?

     

    Before your order shipped, You can change your order details, but the handling time of your order might takes longer . to ensure smooth delivery, please confirm your order details and contact details before your submit an order.

    After your order shipped, we can not change your order details. 

  • How is order status different from tracking information?

     

    Order status is provided by gogoshop.com and represents what is happening with your order between the time you submit it and the time we ship it out. 

    Tracking Information is provided by a carrier (EMS, DHL and FedEx) which will allow you to keep track of your order from the time it leaves our warehouse to the time it reaches its destination.

  • How Do I Track My Order?

     

    After an order has shipped, we will email you , so please make sure you enter a right email address and whitelist our email.you also can track your packages on elmontyouthsoccer. From My Account > All Orders,Go to the order you want to track, Click  Order Details next to your order (if shipped separately).  you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information. 

     
     
  • Package seized by the customs

     

    Don’t worry! We get the delivery guarantee for you. If your package is lost or seized by the customs during delivery, elmontyouthsoccer.com will ship a replacement to you for free! Please email us   or send a message for arrangement.

  • Problem With the jersey I got


     If you are not 100% satisfied with your purchase, and without personalized ,  you may return your item to us in 365 days from the receipt of the parcel to get a full refund. Please email us  with your order number and reason of return. you may return your item to us in 365 days from the receipt of the parcel to get a full refund.

    If your jersey with personalized, it can not be returned, Please understanding . 

     

     

  • About Missing Tracking Information

     

     Sometimes tracking information won't be available.

     

    Here are some reasons why tracking information may not be available:
     
    The package do not ship out yet .
    Your order ship in many packages, some packages do not ship out.
    Some shipments, such as HK Post, it only show when it left HongKong, If it do not show update about 1 month, You can email us or leave us a message
     
     
    Go to My Account > All Orders  and click  Order Details , send us a message or email us :service@elmontyouthsoccer.com.
     
  • About Missing Packages That Show as Delivered

     

    What to do if your package shows as delivered but you can't find it.

     

    If your tracking information shows that your package was delivered, but you can't find it:

    Within 36 hours of expected delivery

    Verify the shipping address

    Look for a notice of attempted delivery

    Look around the delivery location for your package

    See if someone else accepted the delivery

    Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.

    o Wait 36 hours - in rare cases packages may say delivered up to 36 hours prior to arrival

     

    36 hours past expected delivery

    Go to My Account > All Orders  and click  Order Details , send us a message or email us :service@elmontyouthsoccer.com.

     

     
  • If I buy more, can i get discount price ?

     

    Yes, sure you can , As you can see on our site, we offer wholesale price, when you order more than 3 itms , you can have our discount price, the more shirts you order, the most discount you get . 

  • How can I personalize my shirt ?

     

    You can personalize your shirt with your own name & number  or Patch .  name & number cost extra US $  $5 each, patch also cost extra, it is about US $ 3-5 each . 

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